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FAQ AND RETURNS POLICY

WHAT IS YOUR STORE CURRENCY?

All prices at WashiGang are listed in Australian Dollars ($AUD) and all purchases are transacted in Australian Dollars ($AUD).

Prices can be viewed in USD, NZD, EURO or GBP by using the drop-down menu at the top of the screen. These prices are calculated based on the current exchange rate. Please note that the actual exchange rate will vary depending on the daily rate provided by your credit card company or PayPal.

We reserve the right to update our pricing at any time without notice.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept secure credit card payment (Visa or Mastercard) or payment via Paypal. You can also pay off your purchase over 6 or 8 weeks interest free with afterpay - see our Afterpay FAQ page for more details. 

ARE MY DETAILS SECURE?

Yes. At WashiGang we take your privacy seriously. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. Any information collected by Washi Gang will be kept strictly confidential and will not be sold, reused or disclosed in any way.

All payments are securely processed through our payment gateways Shopify Payments, Afterpay or Paypal. We do not store or share your credit card information in any way.

DO YOU SHIP INTERNATIONALLY?

Yes we do! We ship to anywhere in the world that Australia Post does.

HOW MUCH DO YOU CHARGE FOR DELIVERY?

For all details regarding shipping and delivery, please refer to our Shipping & Delivery information page.

WHAT IS YOUR RETURN POLICY?

We hope that you will be very happy with your WashiGang purchase! 

If you have received incorrect, damaged or faulty items, please notify us as soon as possible to arrange a refund, replacement, or exchange. Claims must be made in writing to hello@washigang.com within 7 days of receiving the goods. 

Please note we do not provide refunds or exchanges if you change your mind or make a wrong selection.

DO YOU OFFER WHOLESALE OR BULK PURCHASE DISCOUNTS?

Yes! We offer a wide range of fun washi tapes at wholesale prices to approved businesses. Submit an application form here and we will be in touch soon with everything you need to know!

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