Ordering is easy! Once you have your designs ready please submit them via our order form. Your designs are then forwarded to our manufacturer who will provide a digital layout proof for your approval. Once you have approved your proof we will invoice you for printing costs - we invoice via Paypal and accept credit card or Paypal payments. Once your invoice is paid, it can take 4-6 weeks to print your washi tapes. It may be sooner than this depending on demand / order size.

The manufacturer will often over-print to compensate for any printing or cutting errors. You can choose to purchase these additional tapes (it could be 10-50 rolls) and have them shipped together with your order. Extra tapes purchased at the time of shipping your initial order will attract a 10% discount. Our manufacturer can also store your extra washi tapes for 6 months for purchase at a later date. Tapes purchased at a later date will be charged at full price. We will never sell your washi tapes to anyone else without your permission. 

When your washi tapes are ready to ship, we will send you a photograph for your approval. Washi tapes ship FREE direct from our manufacturer in China - please allow 7 to 10 days for your order to arrive once it has shipped. You will receive a tracking number so you can check the progress of your delivery. Please note that any customs and import fees/taxes are the responsibility of the buyer.

We have a low minimum order of 100 rolls/design and 200 rolls/per order. This means if you are ordering 200 rolls you can print 2 designs. Washi tapes must be ordered in multiples of 100 rolls.

We have put together a handy guide to designing your custom washi tapes on our blog here.

We recommend designing your washi tapes using Adobe Photoshop or Adobe Illustrator.  

Washi tape files need to fit the following template requirements:

LENGTH: 304.8mm
RESOLUTION: 300dpi
COLOUR PROFILE: CMYK 

The HEIGHT/WIDTH of your washi tape file will be your finished washi tape size (e.g. 15mm) + a 1mm OUTER BLEED top & bottom. This means for a 15mm wide tape your design file will be 17mm tall. The outer bleed ensures the background of your design goes right to the edge of the tape. Please also allow a 1.5mm INNER BLEED top & bottom. The inner bleed allows for any variance in where the tape is trimmed, please make sure none of your key design elements extend into the bleed area. 

Your design will repeat every 30.48cm along the 10 metre length of the tape, please ensure your pattern repeat is correct. 

For washi tapes, your original Adobe Photoshop or Adobe Illustrator file with layers is preferred. We can also print from a high resolution PDF. Please note that if you're providing an original file that contains font-based text, please ensure all fonts are first converted to outlines to avoid any unexpected font changes. JPG or PNG files are not suitable for washi tape printing.

You can download an Adobe Illustrator template here. The template is set for 15mm wide washi tape, you will need to adjust the template if you are creating washi tape of a different width.

Washi tape label specifications are:

DIAMETER: 43mm (finished label size) + 1.5mm outer bleed
RESOLUTION: 300dpi
COLOUR PROFILE: CMYK

For washi tapes, your original Adobe Photoshop or Adobe Illustrator file with layers is preferred. We can also print from a high resolution PDF. Please note that if you're providing an original file that contains font-based text, please ensure all fonts are first converted to outlines to avoid any unexpected font changes. 

For labels, a high resolution PDF is best.

JPG or PNG files are not suitable for washi tape printing.

WashiGang is happy to provide feedback on your design but at this time we are unable to offer a full design service. We recommend contacting a graphic designer if you require assistance with creating your washi tape files.

Washi tape designs should be your own original artwork, or created using artwork that you have the appropriate licensing for. This is your responsibility. Copyright of your washi tape designs remains with you and we will never sell or share your washi tape designs without your permission. We do not accept artwork which may be considered offensive - e.g. unlawful, violent, discriminatory or pornographic. 

Once your invoice is paid, it can take 4-6 weeks to print your washi tapes. It may be sooner than this depending on demand / order size. Once your order is printed, please allow an additional 10-14 days for shipping. We ship direct from our manufacturer in China using a tracked Courier service.

Our washi tape manufacturer closes for approximately 3 weeks every February to celebrate Chinese New Year holiday. Please allow extra time for your custom washi tape to be printed if you are placing an order around this time. 

Custom washi tapes generally take between 4-6 weeks to print and due to the processes of our manufacturer it is usually not possible to shorten the printing time. Orders of 1000+ rolls will generally be printed a little quicker than our standard turnaround time.

Yes we do! Our washi tape is shipped direct from our manufacturer in China straight to your door anywhere in the world!

Shipping of custom washi tape is FREE anywhere in the world. Your order will ship direct from our manufacturer in China to you and you will receive a tracking number. Any customs and import fees/taxes are the responsibility of the buyer.

Washi tape is a decorative paper masking tape. It is easy to tear by hand and can be stuck on many surfaces including paper, plastic & metal. Because it is not super sticky it can easily be removed without causing damage. Washi tape has a slight translucence and can be used for many creative purposes such as sticking things to walls, sealing envelopes & packaging, home decoration projects, and all manner of paper-based projects.

The most common size of washi tape is 15mm wide but we can print any width of tape you want from 3-100mm. All washi tape rolls are 10 metres long.

Our custom washi tapes are printed using a CMYK process so you can print as many colours as you can imagine!

Currently WashiGang only offers CMYK print washi tape and is unable to print foil or metallic colours.

Yes, you can expect your finished washi tapes to look a little different in colour to your digital proof. This is because the colours you view on your computer screen are RGB colours while washi tapes are printed using CMYK colours. We usually find that the colours on your screen will be a little more vibrant than on the printed washi tapes.  

Yes we can! We can post out a random sample of our washi tape for $10AUD, you can order a sample here. If you are based in Australia your sample will ship from our Gold Coast warehouse by regular Australia Post mail with tracking. International sample requests will ship direct from our washi tape supplier based in China. Tracking will be provided.

Our custom washi tape service is independent of our online store. Any discounts offered through our website, including store credit or discount codes, are unable to be used on custom washi tape orders.