WashiGang is located in Australia. All orders are processed in Australian Dollars ($AUD) and include GST for Australian customers.

By default our store displays prices in AUD. You can choose to view prices in your local currency by using the selector box at the bottom of the screen (on desktop or laptop) or in the main menu (on mobile). Supported currencies are USD and NZD.

Please note that all orders will still be processed in AUD and not your local currency. You may be charged an international transaction fee by your bank.

We are an online-only store but we do offer contactless pick-up of orders from our Currumbin Waters (Queensland) warehouse. Choose the 'Pick Up' option during checkout; we will email you with collection details when your order is ready.

For sure! Just scroll down to the bottom of the page to sign up.

We have stock arriving on an almost daily basis so popular items are usually back in stock fairly soon.

While we can’t promise that an item will be restocked, you can sign up on the product page to receive a back in stock email notification for any products you are interested in.


We currently ship to Australia, New Zealand & the United States.

We know you want to receive your stationery as quickly as possible, so orders placed by 9am AEST on business days will usually ship same-day. The exception to this is during peak times or product launches, when we aim to ship within 2-3 business days.

Please note we currently ship 4 days a week as our warehouse is now closed on Thursday's. Orders placed after 9am on a Wednesday will ship on Friday.

We ship with Australia Post and you will receive a tracking number for your package. All orders include postal insurance.

Our shipping rates are determined by location and the total weight of your order. Shipping rates will be displayed in your shopping cart. All parcels have insurance included for peace of mind.

You bet! We try to use as much environmentally friendly packaging material as we can. Our mailing satchels are home compostable (with the exception of our largest size satchel, which can be recycled), and we use water-activated paper tape to seal our shipping cartons, which makes them super easy to compost or recycle.

Our custom printed tissue paper is made from sustainably sourced paper and printed with soy-based inks, which means no petroleum-based products are left behind when decomposing.

Our packing peanuts are eco-friendly, being 100% compostable and water soluble. We also re-use as much packaging as we can that we receive from our suppliers, such as cardboard backing sheets (we cut these from clean cardboard boxes that our stock arrives in), and kraft paper and air pillows.

Bubble mailers, bubble wrap & other soft plastic packaging can be recycled by dropping to a REDcycle collection point (usually at your local supermarket).

Of course! When placing your order on our website, please select the ‘Pick Up’ option when checking out. You will receive a standard order confirmation email, then a second email to let you know your order is ready (usually within 24 hours, weekdays only). You can pick up your order from our warehouse at 6 / 23 Leonard Parade, Currumbin Waters QLD 4223. Pick up hours are Monday-Wednesday 10am-3pm and Friday 10am-2pm. We are currently operating a contactless pick up system, please check your email for further details.

Maybe! If you need to change something on your order please contact us as soon as possible. We often begin packing your order straight away so order changes or cancellations may not be possible, but we will do our best!

Please note we do not refund if you change or cancel an order. Any credit owing as a result of an order change or cancellation will be returned as shop credit or you can choose to exchange for other items. Shop credit does not expire and can be redeemed in part or in full towards a future order. We reserve the right to charge a 10% restocking fee on cancelled orders.

In accordance with consumer law, we do not offer refunds if you change your mind or make a wrong selection, so please check your order carefully before checking out.

We are a busy store and strive to keep order processing times to a minimum to get your happy mail on it's way sooner. For these reasons we are not able to combine orders.

We love sending gifts! Please leave a note when checking out to let us know your order is a gift so we don’t include an invoice in the box, you can also leave a short message that we will write on a card to include in the package.

If you would like us to send the gift direct to the recipient, please enter their details in the 'Shipping Address' section when checking out so we know where to send your order. Please double check shipping details, as we are unable to re-ship an order sent to an incorrect address.

We hope that you will be very happy with your WashiGang purchase! 

If you have received incorrect, damaged or faulty items, please notify us within 7 days of receiving your order to arrange a refund, replacement, or exchange. Please note we do not accept returns or provide refunds or exchanges if you change your mind or make a wrong selection.

Please contact us by visiting our contact page. We will gladly be able to assist you with any questions relating to orders, order modifications, shipping or related enquiries.

If your package is returned to us due to you providing an incorrect address or because it was unclaimed, you will be required to pay a new shipping fee to have it re-shipped.

Alternatively we can issue a store credit for your order, less the original shipping fee paid.

No, provided there is still a balance on the gift card the remaining balance can be used for a future order.

Yes, you can redeem another gift card during checkout.